Imported Upstream version 0.72

documentation/en/feedback.php

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+<?php
+# dvdisaster: English homepage translation
+# Copyright (C) 2004-2009 Carsten Gnörlich
+#
+# UTF-8 trigger: äöüß 
+#
+# Include our PHP sub routines, then call begin_page()
+# to start the HTML page, insert the header, 
+# navigation and news if appropriate.
+
+require("../include/dvdisaster.php");
+require("../include/screenshot.php");
+begin_page();
+?>
+
+<!--- Insert actual page content below --->
+
+<h3>Bug reporting</h3>
+Like all complex software, dvdisaster may contain bugs (programming errors) and
+incompatibilities with certain (drive) hardware and software setups.
+You are invited to tell us about any difficulties you encounter with the program
+or the documentation so that we can improve things in future releases.<p>
+
+To make sure that we are getting the right information, we have provided the
+following checklist for bug reporting:
+
+
+<h4>Please check first that you are really experiencing a bug:</h4>
+
+<ul>
+<li>Make sure that you are using the latest genuine version from our
+<a href="http://dvdisaster.net/en/download.php">download site 
+at SourceForge</a>.
+dvdisaster versions provided by third parties
+may contain functions and bugs which are not present in the original version
+(and we can't fix their problems).</li>
+<li>Double check that the issue you have encountered is not already covered in the
+<a href="qa20.php">Questions and Answers</a> section.</li>
+<li>Please note that dvdisaster will only work with the (re-)writeable varieties
+of media, so seeing it <b>reject</b> <b>DVD-ROM</b> and <b>BD-ROM</b> 
+is <b>not an error</b>. 
+Also, CD-Audio, VCD, SVCD and multisession CD are not supported as well as all
+HD-DVD formats
+(<a href="qa10.php#media">complete list of supported media formats</a>).</li>
+<li>dvdisaster works only with real drives. Not supported are
+network drives, software drives (e.g. alcohol) and drives in virtual 
+machines.</li>
+</ul>
+
+<h4>How to report issues with the program:</h4>
+
+Please report your findings by sending an email to 
+<img src="../images/email.png" align="top">. Your report should contain:<p>
+
+<ul>
+<li>Information about the operating system and dvdisaster version you are using;</li>
+<li>the drive and media type(s) which exhibited the problem; </li>
+<li>a textual description of the issue you encountered;</li>
+<li>a screen shot of the error message and/or output which might provide
+further information about the problem;</li>
+<li>differences between working and non-working configurations if the issue is
+experienced only on certain drives/computers;</li>
+<li>a log file if you suspect that the issue is related to a drive or medium
+incompatibility.</li>
+</ul>
+
+<?php begin_screen_shot("Creating a log file.", "activate-logfile.png"); ?>
+
+<b>How to create a log file:</b> If you suspect incompatibilities with your drive and/or media
+as the cause of your issue, please activate the log file feature in the preferences 
+dialog as shown in the screen shot. Then perform a scanning or reading action 
+and attach the log file to your bug report.
+<?php end_screen_shot(); ?>
+
+Thanks for your feedback!
+
+<!--- do not change below --->
+
+<?php
+# end_page() adds the footer line and closes the HTML properly.
+
+end_page();
+?>