68 lines
3.0 KiB
TeX
68 lines
3.0 KiB
TeX
\section{Reporting defects (aka bugs)}
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\label{reporting-defects}
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Like all complex software, dvdisaster may contain defects (programming errors) and
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incompatibilities with certain (drive) hardware and software setups. You are invited
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to tell us about any difficulties you encounter with the program or the documentation
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so that we can improve things in future releases.
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To make sure that we are getting the right information, we have provided the
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following checklist for defect reporting.
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\paragraph{Please check first that you are really experiencing a defect:}\quad
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\medskip
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\begin{itemize}
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\item Make sure that you are using the latest genuine version from
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our \tlnk{download}{download site}. dvdisaster versions provided
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by third parties may contain functions and defects which are not present
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in the original version (and we can't fix problems introduced by third parties).
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Please do also note that the dvdisaster project does no longer
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make and publish versions for the Windows and Mac OS operating
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systems. Reported defects for those platforms will not be processed.
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\item Double check that the issue you have encountered is not already
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covered in the \tlnk{qa}{Questions and Answers} section.
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\item Please note that dvdisaster will only work with the (re-)writeable varieties
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of media, so seeing it {\bf reject DVD-ROM and BD-ROM} is not an error.
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Also, CD-Audio, VCD, SVCD and multisession CD are not supported as well as
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all HD-DVD formats (\tlnk{qa-technical-media}{complete list of supported media formats}).
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\item dvdisaster works only with real optical drives. Not supported are
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network drives, software drives (e.g. alcohol) and drives in virtual machines.
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\end{itemize}
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\paragraph{How to report issues with the program:}\quad
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\medskip
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Please report your findings by sending an email to {\em carsten@dvdisaster.org}.
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Your report should contain:
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\begin{itemize}
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\item Information about the operating system and dvdisaster version you are using;
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\item the drive and media type(s) which exhibited the problem;
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\item a textual description of the issue you encountered;
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\item a screen shot of the error message and/or output which might provide further information about the problem;
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\item differences between working and non-working configurations if the issue is experienced only on certain drives/computers;
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\item a log file if you suspect that the issue is related to a drive or medium incompatibility.
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\end{itemize}
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\paragraph{How to create a log file:}\quad
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\label{reporting-defects-log}
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\medskip
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\begin{figure}[h]
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\centerline{\includegraphics[width=\textwidth]{screenshots/activate-logfile.png}}
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\caption{Creating a log file.}
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\label{defect-prefs-log}
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\end{figure}
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If you suspect incompatibilities with your drive and/or media as the cause of your
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issue, please activate the log file feature in the preferences dialog as shown in
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the screen shot. Then perform a scanning or reading action and attach the log file
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to your bug report.
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\bigskip
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Thanks for your feedback!
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