182 lines
6.3 KiB
HTML
182 lines
6.3 KiB
HTML
<html>
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<head>
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<meta http-equiv="content-type" content="text/html; charset=UTF-8">
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<title>Bug reporting</title>
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<link rel="stylesheet" type="text/css" href="../include/dvdisaster.css">
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</head>
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<body>
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<!--- Title header --->
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<table width="100%" cellpadding="0" border="0">
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<tr>
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<td align="left">
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<font size="+3"><b>dvdisaster</b></font>
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<i>Version 0.72 (pl3)</i>
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</td>
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<td align="right">
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<font size="+3"> </font><a href="http://dvdisaster.net/en/">To the Internet version</a>
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<a href="../de/feedback.html"></a>
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<a href="../ru/feedback.html"></a>
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</td>
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</tr>
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</table>
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<!--- Language chooser or separator --->
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<table width="100%" cellpadding="0" border="0">
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<tr bgcolor="#000000">
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<td colspan="2" width="100%"><img width=1 height=1 alt=""></td>
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</tr>
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<tr><td colspan="2" width="100%" height="10">
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<img width=1 height=1 alt="">
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</td></tr>
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</table>
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<!--- Main body (Navigation, actual page content, optional news column) --->
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<table width="100%" cellspacing=0>
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<tr>
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<!--- Navigation --->
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<td bgcolor="#f0f0f0" valign="top" width="20%">
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<table width="100%" cellpadding="10">
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<tr>
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<td>
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<font size="-1"><b>Contents</b></font>
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<table width="100%" cellpadding="0" cellspacing="0">
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<tr bgcolor="#000000">
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<td width="100%"><img width=1 height=1 alt=""></td>
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</tr>
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</table><p>
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<table width="100%">
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<tr><td colspan=3><font size="-1"><a href="news.html">News</a></font></td></tr>
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<tr><td></td><td></td><td height="10"></td></tr>
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<tr><td colspan=3><font size="-1"><a href="index.html">Overview</a></font></td></tr>
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<tr><td></td><td></td><td height="10"></td></tr>
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<tr><td colspan=3><font size="-1"><a href="howtos.html">Howtos</a></font></td></tr>
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<tr><td></td><td></td><td height="10"></td></tr>
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<tr><td colspan=3><font size="-1"><a href="download.html">Download</a></font></td></tr>
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<tr><td></td><td></td><td height="10"></td></tr>
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<tr><td colspan=3><font size="-1"><a href="qa.html">Questions and Answers</a></font></td></tr>
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<tr><td></td><td></td><td height="10"></td></tr>
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<tr><td colspan=3><font size="-1">Bug reporting</font></td></tr>
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</table>
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</td>
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</tr>
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</table>
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</td>
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<td></td>
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<!--- Actual page contents --->
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<td valign="top" width="77%" rowspan="2">
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<!--- Insert actual page content below --->
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<h3>Bug reporting</h3>
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Like all complex software, dvdisaster may contain bugs (programming errors) and
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incompatibilities with certain (drive) hardware and software setups.
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You are invited to tell us about any difficulties you encounter with the program
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or the documentation so that we can improve things in future releases.<p>
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To make sure that we are getting the right information, we have provided the
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following checklist for bug reporting:
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<h4>Please check first that you are really experiencing a bug:</h4>
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<ul>
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<li>Make sure that you are using the latest genuine version from our
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<a href="http://dvdisaster.net/en/download">download site
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at SourceForge</a>.
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dvdisaster versions provided by third parties
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may contain functions and bugs which are not present in the original version
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(and we can't fix their problems).</li>
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<li>Double check that the issue you have encountered is not already covered in the
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<a href="qa20.html">Questions and Answers</a> section.</li>
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<li>Please note that dvdisaster will only work with the (re-)writeable varieties
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of media, so seeing it <b>reject</b> <b>DVD-ROM</b> and <b>BD-ROM</b>
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is <b>not an error</b>.
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Also, CD-Audio, VCD, SVCD and multisession CD are not supported as well as all
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HD-DVD formats
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(<a href="qa10.html#media">complete list of supported media formats</a>).</li>
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<li>dvdisaster works only with real drives. Not supported are
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network drives, software drives (e.g. alcohol) and drives in virtual
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machines.</li>
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</ul>
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<h4>How to report issues with the program:</h4>
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Please report your findings by sending an email to
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<img src="../images/email.png" align="top">. Your report should contain:<p>
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<ul>
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<li>Information about the operating system and dvdisaster version you are using;</li>
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<li>the drive and media type(s) which exhibited the problem; </li>
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<li>a textual description of the issue you encountered;</li>
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<li>a screen shot of the error message and/or output which might provide
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further information about the problem;</li>
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<li>differences between working and non-working configurations if the issue is
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experienced only on certain drives/computers;</li>
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<li>a log file if you suspect that the issue is related to a drive or medium
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incompatibility.</li>
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</ul>
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<!--- begin of screen shot --->
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<table class="screenshot">
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<tr><td>
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<a name="snap1"></a>
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<b>How to create a log file:</b> If you suspect incompatibilities with your drive and/or media
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as the cause of your issue, please activate the log file feature in the preferences
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dialog as shown in the screen shot. Then perform a scanning or reading action
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and attach the log file to your bug report.
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</td></tr>
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<tr><td align="center">
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<a href="feedback.html#snap1">
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<img src="images/activate-logfile.png">
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</a>
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</td></tr>
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<tr><td align="center">Screen shot: Creating a log file.</td></tr>
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</table><pre> </pre>
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<!--- end of screen shot --->
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Thanks for your feedback!
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<!--- do not change below --->
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</td> <!--- end of page contents --->
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</tr>
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<tr valign="bottom">
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<td bgcolor="#f0f0f0">
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<table cellpadding="10"><tr><td><a href="http://dvdisaster.net/legacy/en/index.html"><font size="-1">Old documentation (V0.70)</font></a></td></tr></table>
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</td>
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<td></td>
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<td></td>
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</tr>
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</table> <!--- end of main body table --->
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<!--- Page footer --->
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<table width="100%" cellpadding="0" border="0">
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<tr><td colspan="2" width="100%" height="10"><img width=1 height=1 alt=""></td>
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</tr>
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<tr bgcolor="#000000"><td colspan="2" width="100%"><img width=1 height=1 alt=""></td>
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</tr>
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<tr>
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<td align="center">
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<font size="-1">
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<i> Copyright 2004-2011 Carsten Gnörlich.<br>
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Verbatim copying and distribution of this entire article is permitted in any medium, provided this notice is preserved.
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</i>
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</font>
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</td>
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</tr>
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<tr bgcolor="#000000"><td colspan="2" width="100%"><img width=1 height=1 alt=""></td>
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</tr>
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</table>
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</body>
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</html>
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